Your reactive dog, safely off the leash and settled at the brewery in a week. Or your money back.

1. Deposit and booking

A US$500 deposit is required to reserve a place on a bootcamp. The deposit secures the bootcamp date stated in your booking confirmation and is credited against the total bootcamp fee.

2. Definitions and calculation of time

In this policy, “booking date” means the date on which we send your booking confirmation from Acuity. “Start date” means the first scheduled day of the bootcamp. Deadlines are calculated in calendar days using the time zone stated in the booking confirmation.

A cancellation or transfer request is treated as received when it reaches [email protected].

3. Deposit refunds

You may cancel your booking and receive a full refund of the US$500 deposit if both conditions below are met:

1. We receive your written cancellation request no later than 14 calendar days after the booking date; and
2. We receive it before 12:00 a.m. (local time) on the date that is seven calendar days before the start date.

The seven-day cut-off takes priority over the 14-day booking window. If you book less than 14 days before the start date, a refund is available only if we receive your cancellation request before the seven-day cut-off. If you book within seven calendar days of the start date, the deposit is not refundable under this policy.

Where a refund is due under this policy, we will issue it to the original payment method within 14 calendar days after confirming receipt of your cancellation request.

4. Cancellation after the refund window

Except as required by applicable law or where we cancel the bootcamp under section 6, the deposit is non-refundable once either the 14-day booking window has expired or the seven-day cut-off has passed.

5. Transferring the deposit to another date

Instead of cancelling, you may request that your US$500 deposit be transferred to another advertised bootcamp date, subject to availability. We must receive the request before 12:00 a.m. (local time) on the date that is seven calendar days before the original start date.

A transferred deposit remains a credit of US$500 against the new booking. A transfer does not create a new refund period and does not restart the 14-day period calculated from the original booking date. If no suitable date is available, the original booking and this policy continue to apply unless we agree otherwise in writing.

6. If we cancel or materially reschedule

If we cancel the bootcamp, or make a material change to the start date that you do not accept, you may choose either a full refund of all amounts paid for the bootcamp or a transfer to another available date. We will not retain the deposit where you are not at fault.

7. Mandatory rights and governing law

This policy does not waive or limit any mandatory right or remedy available under applicable federal, state, or local law. Some sales may be subject to a statutory cancellation right. For example, the Federal Trade Commission’s Cooling-Off Rule generally gives a three-business-day cancellation right for certain sales made at a consumer’s home, workplace, dormitory, or a temporary seller location. It does not generally apply to sales made entirely online, by mail, or by telephone.

Some state or local laws may provide greater protections. Where a mandatory law conflicts with this policy, that law controls. A uniform policy cannot displace applicable state or local consumer-protection requirements.

Governing law: This policy is governed by the law of California, without limiting any non-waivable consumer-protection right that applies where the customer lives or where the bootcamp is delivered.

8. How to request a cancellation or transfer

Send your request to [email protected] with the subject line “Cancellation” or “Transfer Request.” Include your full name, booking reference, bootcamp start date, and whether you request a refund or a transfer. We will acknowledge your request in writing.